The Challenge
University of Manchester needed a way to understand, measure and act on how their people think and feel in order to improve wellbeing and to drive improvements and tactical actions across the employee journey.
The Solution
We launched an organisation-wide wellbeing pulse alongside surveys at key moments that matter across the employee journey (new joiner, end of first year and leavers).
We delivered onboarding support including data setup, communications, HRBP access and insights reporting.
Key Insights:
- Population reached: Over 12,000 employees reached over three years of surveying
- Top themes included: Career mobility and work enablement for leavers, wellbeing and retention signals at the end of first year and joining experience improvements
- App engagement signals included: 57% of users (HRBPs and assigned managers) using the moments platform within the last 90 days
Work we carried out
- Set up and launched survey modules
- Provided onboarding support and survey design
- Seamless data-feed setup to enable automated triggered surveys, reducing manual work
- Ongoing dashboard set up and review
- Present wellbeing insights and guided early action planning activities
Outcomes
- HRBPs and key client contacts across UoM regularly review and act on the feedback left to each of the moments surveys
- Manager usage enabling tactical action to responses
- Key drivers of wellbeing outcomes were identified and built into people strategies for academic and professional services
